Welcome to the Frumzi Casino FAQ section. Here, you will find answers to the most common questions related to our platform, including account management, payments, bonuses, and responsible gaming.
1. General Questions
What is Frumzi Casino
Frumzi Online Casino is an online gaming and betting platform offering a wide range of casino games, live dealer experiences, and sports betting options. We are licensed under the Curacao eGaming Authority and The Philippine Amusement and Gaming Corporation (PAGCOR).
Is Frumzi Casino legal and safe?
Yes, we operate under internationally recognized gaming licenses, ensuring that all our games and services meet strict security and fairness standards.
Which countries can access Frumzi Casino?
Our platform is available in Germany, Greece, Italy, Finland, Australia, Spain, Poland, France, and Hungary.
Can I play on mobile devices?
Yes, Frumzi Casino is fully optimized for mobile devices, allowing you to play on smartphones and tablets without needing to download an app.
Does Frumzi Casino offer a loyalty program?
Yes, we have a VIP and loyalty program that rewards frequent players with exclusive bonuses, cashback offers, and personalized support.
2. Account Management
How do I create an account?
Click the “Sign Up” button on our homepage, fill in the required details, and verify your email to activate your account.
I forgot my password. What should I do?
Click on “Forgot Password?” on the login page and follow the instructions to reset your password via email.
Can I have multiple accounts?
No, each player is allowed only one account to ensure fair play and prevent fraud.
How do I close my account?
If you wish to close your account, contact our customer support team for assistance.
Can I update my account details?
Yes, you can update personal details in the “My Account” section. For security reasons, some changes may require verification.
3. Deposits and Withdrawals
What payment methods does Frumzi Casino accept?
We support a variety of payment options, including credit/debit cards, e-wallets, bank transfers, and cryptocurrencies like Bitcoin and Ethereum.
How long do withdrawals take?
Withdrawals are typically processed within 24-48 hours. However, processing times may vary based on the payment method.
Are there any fees for transactions?
Frumzi Casino does not charge fees for deposits or withdrawals. However, your payment provider may have its own charges.
What is the minimum deposit amount?
The minimum deposit amount varies depending on the payment method. Check our Payments page for more details.
Can I cancel a withdrawal request?
Yes, as long as the withdrawal has not yet been processed, you can cancel it in the “My Account” section.
4. Bonuses and Promotions
What bonuses does Frumzi Casino offer?
We offer welcome bonuses, free spins, cashback promotions, and loyalty rewards. Visit our “Promotions” page for the latest offers.
How do I claim a bonus?
Most bonuses are automatically credited upon meeting the qualifying conditions. Some require a promo code or manual activation.
Are there wagering requirements for bonuses?
Yes, most bonuses have wagering requirements. Be sure to check the terms and conditions before claiming any bonus.
Can I withdraw bonus money immediately?
No, you must meet the wagering requirements before withdrawing any winnings from bonus funds.
Do bonuses expire?
Yes, each bonus has an expiration period. Check the bonus terms to ensure you use it before it expires.
5. Gaming and Fair Play
Are the games fair?
Yes, our games are provided by licensed developers and use Random Number Generator (RNG) technology to ensure fair play.
Do you offer live dealer games?
Yes, we have a live casino section featuring real dealers for games like blackjack, roulette, and baccarat.
Can I try the games for free before playing with real money?
Yes, many of our games offer a demo mode, allowing you to play for free before wagering real money.
What game providers do you work with?
We collaborate with top-tier game developers such as NetEnt, Microgaming, Evolution Gaming, and Play’n GO to offer a premium gaming experience.
How can I improve my gaming strategy?
We recommend checking out our blog and tutorial sections, where we provide tips, strategies, and game rules to help you enhance your skills.
6. Responsible Gaming
Does Frumzi Casino promote responsible gaming?
Absolutely. We provide tools such as deposit limits, self-exclusion, and reality checks to help players gamble responsibly.
How can I set limits on my account?
You can set daily, weekly, or monthly deposit limits in the “Responsible Gaming” section of your account settings.
How can I self-exclude from the casino?
If you need to take a break, you can request self-exclusion by contacting our support team.
Are there resources for problem gambling?
Yes, we provide links to organizations such as GamCare, BeGambleAware, and Gambling Therapy for additional support.
Can I set time limits for my gaming sessions?
Yes, you can set session limits to help manage your gaming time more effectively.
7. Customer Support
What should I do if I experience technical issues?
Try clearing your browser cache, updating your software, or switching devices. If the problem persists, contact support.
Can I get help with responsible gaming through customer support?
Yes, our support team can guide you on responsible gaming tools and self-exclusion options.
Is there a complaints process?
Yes, if you have a complaint, contact support, and we will investigate the issue promptly.
If you have any further questions, feel free to contact our customer support team. Enjoy your gaming experience at Frumzi Casino!